Spokane Jobs

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Network Operations Center Analyst
NoaNet has an immediate need for an entry level Network Operations Analyst. NoaNet is a nonprofit corporation that provides wholesale telecommunications services on its carrier-class/fiber optic Data and TDM network.
The NOC Analyst serve as the initial point of contact for customer inquires concerning their telecommunications services. You will perform actions to identify and analyze network events, solve or dispatch troubles, check work status, and document actions taken regarding network troubles, assisting customers, and creating trouble tickets. This position supports our 24/7 on going operations and candidates must be flexible and open to any shift. The successful candidate will be responsible for providing Tier I operational support for NoaNetÂ’s telecommunications customers. The position will generally interface via phone and trouble ticketing systems with customers and NoaNet Engineers. Intermediate knowledge of data networking, including SONET and IP networks is desired. Good customer service skills are a necessary component of the job. This full time position requires a rotating schedule and operates 7x24.
This position requires 1-2 years customer call center experience or have previously worked in an Network Operations Center. Basic understanding of communication networking components such as routers and switches as well as proficiency with Microsoft Office Applications is desired.
This is a full time entry level position. We offer an excellent Medical and Dental benefits package, 10 paid holidays, 5 paid sick days, and 10 vacation days.
EOE
Please send resumes/cover letters in electronic form to jobs@noanet.net with the subject line “NOC Analyst”. Location: Spokane
Compensation: DOE
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