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ExpeditorsÂ’ Systems Administration Support department is looking to fill a technical support position to work graveyard shifts. Our Spokane data center, is seeking qualified, highly motivated candidates for the position of Operations Support Technician.
Role: The Operations Support Technician works in a fast paced 24/7 team environment providing front line support for over 200 + branch offices worldwide as well monitoring all systems from our data center in Spokane. The ideal candidate must be a self-starter possessing sound judgment, strong problem solving skills and be able to communicate effectively with a broad range of audiences. Must be available to work 3rd shift, weekends, and holidays.
Major Duties and Responsibilities:
Answer calls and emails from branches and internal customers regarding problems related to all IS products and services at Expeditors
Monitor servers and applications within ExpeditorsÂ’ network
Monitor data backups and perform restores on all servers in the data center
Follow technical documentation for issue resolution and/or escalation
Communicate ideas and solutions to Management
Monitor the helpdesk on a regular basis and acknowledge or assign tickets as necessary
Complete various projects as necessary
Administrative duties and maintenance are also a critical part of this position. This position works closely with a variety of people, ranging from branch IS support personnel, to the IS Product Managers, Development, and vendor technicians. This position is a customer service oriented position and requires good phone skills. Employee must be organized, as the position involves prioritizing and evaluating support situations.
Experience and Education:
Possess a strong sense of customer service
Ability to work independently and in a team environment
Ability to receive constructive feedback on a regular basis
Ability to handle daily tasks and projects independently
Strong problem solving skills and follow-up skills
Ability to work effectively across all levels of development, support, and peers
Strong written and verbal communication skills
Organizational skills to handle multiple tasks to completion simultaneously
Please apply at:http://domino.expeditors.com/expd/Careers.nsf/722765ff1caaa66b882569c800790531/74beb831a303a01d882576c1005c8e8a?OpenDocument Location: Spokane, WA
Compensation: DOE
Principals only. Recruiters, please don't contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.

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Published at 08-02-2010
Viewed: 171 times