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AssetWorks Inc provides enterprise asset management solutions to customers that manage assets in the fleet, transit, facilities, and stationary equipment industries. FASuite is a business application used by AssetWorks customers to better manage their assets and make business decisions on a daily basis. The Customer Support Representative will provide front-line help desk application and technical assistance to the FASuite customers.
Job Responsibilities:
The Customer Support Representative will provide support services to our customers by working in a team environment, have excellent communication skills, be proficient in assessing and solving complex problems, and advising our customers on best practices and how to leverage FASuite to better manage their business. Below is a list of specific job responsibilities:
• Take level-1 customer support calls and field customer inquiries regarding the product
• Provide technical and product support via the phone and email to customers and staff
• Qualify, troubleshoot, investigate, and respond to customer support tickets
• Assist in improving customer satisfaction by providing a wider range of support for customers via phone and email
• Author technical knowledge base entries for customer use
• Assist in QA, testing, and documentation of new releases
• Assist in QA, testing, and documentation of various new auxiliary products within FASuite
• Perform other duties as requested
Requirements
• BA/BS or equivalent
• 0-2 years experience in a technical field
• Excellent verbal and written communication skills
• Team oriented business values are essential
• Demonstrated ability to qualify and solve complex problems
• Desire and initiative to learn new skills independently
• Ability to work individually as well as in a group
• Understanding of SQL and relational databases desired Location: Spokane
Compensation: 40,000 to 45,000 DOE Full time Salary
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