Spokane Jobs

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Daniel Oehl Insurance Agency
4423 N Division Street, Suite #4
Spokane WA 99207
(509) 484-2617
Customer Service Specialist
Description
The Customer Service Specialist is hired to maintain customer records and assist policyholders and prospects with questions and concerns. In the process of providing outstanding customer service and agency support, youÂ’ll have opportunities to help people find the right coverage for their insurance needs! YouÂ’ll receive training and support as you handle a full scope of responsibilities, including customer relations, sales and marketing and agency office operations.
An example of the types of duties and qualifications for the position include:

• Customer Relations
• Discuss insurance product offerings with current and potential customers
• Maintain high customer service standards to attract and retain customers
• Advise customer of claims and billing policies and procedures as needed
• Respond to inquiries, issues and complaints
• Sales and Marketing
• Coordinate agency prospecting through direct mail, company prospecting programs and Personal Insurance Reviews.
• Understand products, procedures and best practices for promoting policy growth and retention
• Maintain information in the agencyÂ’s customer database
• Agency Office Operations
• Administer office practices and procedures
• Schedule/confirm appointments for agent
• Manage agency correspondence as required
• Continue to maintain and develop knowledge of American Family Insurance products and services and support efforts to increase agent business
  Requirements
  Qualified candidates will possess:
  • High school degree required; College degree preferred
  • Outstanding customer service, data entry, and people skills
  • Proficiency in MS Office (Word, Excel, Outlook)
  • Licenses in property, casualty, health and life (or these must be obtained in order to continue employment with the agency)
  • Organization, prioritization, and multi-tasking skillsDemonstrated oral and written communication skills
  • PC skills; experience with Windows-based computer applications a plus
  • Ability/desire to work in small business environment
  • Ability to learn American Family Insurance products, services, and computer systems
  • Prior insurance experience is not required
  Please respond to this ad with a resume and cover letter.

Location: Spokane Compensation: $10 per hour + Benefits + Bonuses Principals only. Recruiters, please don’t contact this job poster. Phone calls about this job are ok. Please do not contact job poster about other services, products or commercial interests.

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