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F5 is the world leader in Application Delivery Networking. We provide solutions that make sure business applications are always secure, fast, and available. Over 16,000 organizations worldwide trust F5 to keep their applications running.


Our Employees
Are valued and empowered, collaborative and team oriented, innovative in their approach and passionate about their work. They are reliable, trustworthy and open with a high level of integrity. They value diversity, are inclusive and are committed to a global mindset. Position Summary
The Network Support Engineer II (NSE) provides remote technical assistance on F5 products to internal and external customers and F5 partners. NSE IIÂ’s handle multiple active cases of diverse scope where analysis of data requires evaluation of identifiable factors, and provide daily customer communication via phone and email. Networks with senior internal and external personnel in own area of expertise. Work hours are scheduled shifts corresponding to forecasted customer activity. NSE IIÂ’s exhibit strong competence utilizing a number of troubleshooting tools, facilities and equipment in the course of providing resolutions to cases. NSE IIÂ’s provide good communication to our customers, and accept ownership of issues until a resolution is delivered, providing high customer satisfaction.
Responsibilities
Provides Level 1 and Level 2 technical support to troubleshoot and resolve hardware and software issues on F5 devices
Proactively and effectively communicates status, plan-of-action, and resolution of issues
Provides F5 customers and partners with a consistently high-quality support experience
Participates in on-going training with F5 products and related technologies
Maintains high schedule adherence (work hours and on-phone time)
Effectively manages case escalations to tier 3 (Engineering Services) while maintaining customer communication
Manages multiple cases and prioritizes based upon customer and business needs
Follows standards-based processes defined in F5Â’s Quality Management System (QMS)
Performs additional projects as required

Qualifications
Minimum 3-4 years experience in a technical support role, working with relevant technologies
Support experience with corporate customers in production environments preferred
BA/BS degree or equivalent experience preferred
Hands on technical experience with and very knowledgeable on LAN/WAN operations, Network protocols, UNIX or Linux Operating systems, and/or networking hardware required.
Intermediate understanding of TCP/IP protocols and the OSI model
Proficient with Windows OS
VLAN – setup and implementation.
Knowledge of DNS protocol/BIND
Able to work with moderate supervision
Proven track record in a team environment
Experience with NetApp/EMC and other data storage systems preferred (for Data Solutions focus)
Experience with WAN optimization applications a plus (for WANOpt focus)
Experience with Clarify preferred
Analytical thinker with strong attention to detail
Must be able to read, write and speak English fluently, including technical concepts and terminology. Multiple language skills a plus.
Must be able to relay technical information to customers with varying skill levels
Physical Demands and Work Environment
Duties are performed in an office environment while sitting at a desk or computer table. Ability to utilize a computer keyboard. Communicate on the telephone via headset. Ability to read material on computer monitor
Benefits:We provide competitive salaries, a world class benefits package, including 100% of the premium for employee medical, dental and vision insurance, highly subsidized premiums for dependent coverage, 401K match, employees stock purchase plan, 18 days paid time off within the 1st year and 8 paid holidays, life insurance, short & long term disability insurance, tuition reimbursement, and much more.
For consideration, please apply online www.f5.com/about/careers
F5 Networks, Inc. is an equal opportunity employer and strongly supports diversity in the workplace.

Location: Liberty Lake
Compensation: Competitive salary & excellent benefits
Principals only. Recruiters, please don't contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.

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Published at 23-02-2010
Viewed: 105 times