Spokane Jobs

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COMPANY INFORMATION:

First Choice Health is a Seattle-based, physician and hospital-owned company

serving Washington and the Northwest since 1985. We now serve well over one

million people with our array of products and services. Our Preferred Provider

Organization (PPO) is recognized as the leading independent PPO in Washington

State and has a growing regional presence in Oregon, Idaho, Montana and Alaska.

We occupy a great downtown location, pay competitive salaries and offer a

comprehensive benefits package including medical, dental, vision, health

savings accounts, flexible spending accounts, life and disability insurance,

EAP, 401(k), profit sharing, tuition reimbursement, transportation assistance

and gym membership discounts.
JOB SUMMARY:
Responds to and provides follow through to resolve customer inquiries, issues and concerns in a timely and accurate manner.
EXAMPLES OF DUTIES:
Respond to telephone inquiries per established standards, policies and procedures.
Respond to written correspondence from customers as assigned.
Research issues and take appropriate action for resolution.
Provide accurate information regarding benefits, providers, claims, referrals, eligibility, pharmacy, etc.
Document (online) each contact and outcome.
Utilize online benefits, policies and procedures.
Other projects as assigned.
QUALIFICATIONS:
HS Diploma or equivalent.
Excellent verbal and written communication skills.
Experience and training in Conflict Resolution.
Minimum 3 years customer service or equivalent experience. Minimum 2 years experience in a TPA or ASO environment.
Word processing and Excel proficiency.
Ability to handle multiple priorities in a sometimes stressful environment.
Please send your resume and salary requirements directly to jobs@fchn.com with this position title “Member Services Rep.” in the subject line.

More information about our company may be found on our website: www.fchn.com.
Location: Spokane
Compensation: DOE
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