Spokane Jobs

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ExpeditorsÂ’ Systems Administration Support department is looking to fill a technical support position to work graveyard shifts. Our Spokane data center, is seeking qualified, highly motivated candidates for the position of Operations Support Technician.

Role: The Operations Support Technician works in a fast paced 24/7 team environment providing front line support for over 200 + branch offices worldwide as well monitoring all systems from our data center in Spokane. The ideal candidate must be a self-starter possessing sound judgment, strong problem solving skills and be able to communicate effectively with a broad range of audiences. Must be available to work 3rd shift, weekends, and holidays.

Major Duties and Responsibilities:

Answer calls and emails from branches and internal customers regarding problems related to all IS products and services at Expeditors

Monitor servers and applications within ExpeditorsÂ’ network

Monitor data backups and perform restores on all servers in the data center

Follow technical documentation for issue resolution and/or escalation

Communicate ideas and solutions to Management

Monitor the helpdesk on a regular basis and acknowledge or assign tickets as necessary

Complete various projects as necessary

Administrative duties and maintenance are also a critical part of this position. This position works closely with a variety of people, ranging from branch IS support personnel, to the IS Product Managers, Development, and vendor technicians. This position is a customer service oriented position and requires good phone skills. Employee must be organized, as the position involves prioritizing and evaluating support situations.

Experience and Education:

Possess a strong sense of customer service

Ability to work independently and in a team environment

Ability to receive constructive feedback on a regular basis

Ability to handle daily tasks and projects independently

Strong problem solving skills and follow-up skills

Ability to work effectively across all levels of development, support, and peers

Strong written and verbal communication skills

Organizational skills to handle multiple tasks to completion simultaneously

Please apply at:
http://domino.expeditors.com/expd/Careers.nsf/722765ff1caaa66b882569c800790531/74beb831a303a01d882576c1005c8e8a?OpenDocument Location: Spokane, WA
Compensation: DOE
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