Spokane Jobs

This job ad has been posted over 40 days ago...

0

applicants

Washington Dental Service, the originator of group dental plans, began operations in Washington State in 1954. Today Washington Dental Service, a member of the Delta Dental Plans Association, is the leading dental benefits company in Washington State, delivering high-quality, and affordable dental care to more than two million people through employer-sponsored programs. To learn more about our organization please visit http://www.deltadentalwa.com.
The Client Service Supervisor is responsible for supervising the day-to-day activities and performance of work unit team consisting of 10-15 representatives. This person ensures that all team members are properly trained and kept up to date on any changes in WDS policies or procedures that would affect general information given to members.
Responsibilities / Skills / Experience / Education:
• Oversee the daily work of all team members. Monitor the quality and quantity of work on regular basis to identify coaching, training and mentoring opportunities, or the need for process and procedure improvements.
• Utilize various system applications to handle escalated calls for providers and members. Ensure that member concerns are resolved promptly and courteously, and when possible, by the first point of contact.
• Monitor call volumes, claim inventory and personnel activities through the utilization of various real-time technology and reports. React appropriately to ensure internal and external callers are assisted in a timely manner, within established service and quality objectives.
• Coordinate and facilitate full staff or individual team meetings with representatives to ensure that they are well informed of product, policy or procedure changes and focused on service and quality objectives.
• Resolve escalated issues for callers that are sensitive and complex in nature.
• Coordinate with the Operations Manager the development and administration of job standards. Ensure that all team members are meeting job standards by providing timely employee evaluations, continued training, objective guidance, coaching, counseling, and disciplinary actions as necessary.
• Coordinate with Operations Workforce Planning and Operations Training and Development any requirements of personnel as related to the department, including hiring, training, vacation schedules, or workflow impacts.
• Ensure payroll for your team is submitted timely and accurately.
• Provide back-up and coverage for other supervisors and in the absence of a team leader.
We will offer our Client Service Supervisor competitive compensation and an excellent Benefits package which includes:
• Annual incentive bonus
• 401k plan, dollar for dollar match on the first 8 % of your contribution.
• Medical, Dental and Vision Insurance
• Life insurance
• Wellness program paid up to $40 per month for Health Club membership
• 2 weeks vacation
• 11 paid Holidays (9 scheduled and 2 floating)
• Short and Long Team Disability Insurance
• Free employee parking
• Interest–free computer loans
• Education reimbursement
Qualified candidates please email your resume and cover letter to: jsoth@deltadentalwa.com.
Condition of Employment:
An acceptable outcome from a criminal background verification will be required prior to hire.
Washington Dental Service is a progressive Equal Opportunity Employer Location: Spokane, WA
Compensation: DOE + Annual incentive bonus
Principals only. Recruiters, please don't contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.

Your name:
Your e-mail:
Message or letter of intention:
Upload resume/CV:	Max. 3 MB. Recommended formats: PDF, RTF, DOC, ODT.
Anti-Spam
or cancel