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IT Operations Manager
Use your IT administration and trouble-shooting skills to manage and maintain Citrix and VMware servers, and support the users relying on these systems. With a highly distributed sales force, relying heavily on this infrastructure, this position is on the front lines of internal operations support with responsibility for business critical infrastructure.
You'll join and manage a small team of IT professionals that ensure the integrity and availability of these systems, provide training to new employees on the use of these systems and business applications, and support existing employees with their day to day business productivity questions and issues. Common trouble-shooting and support tasks include questions regarding the SalesLogix CRM system, Exchange/Outlook, Citrix Desktop, VoIP, remote network and related ISP connectivity and performance.
The IT Operations team also assists in the design, configuration, maintenance and management of several VMware labs utilized by various departments including: Sales, Support, Training, Quality Assurance and Engineering.
This team is also responsible for the manufacturing and quality control of TriGeo's line of network security appliances. Equipment receiving, inventory management, system imaging, quality assurance, order management, customer interaction and shipment processing are all attributes of this aspect of the team's responsibilities.
Periodic assignments include assisting with product testing, conducting Proof of Concept product evaluations and the generation of findings/recommendations reports, writing scripts and tools to automate processes and documenting department procedures.
Your hands-on IT experience and management skills are vital in this "player-coach" role where youÂ’ll be expected to lead by example.
Required Skills / Experience:
Team Management, Network Management, Server Management, Trouble-Shooting, Internal Support, Desktop/Notebook Deployment, Department/Process Improvement and Documentation
Minimum Qualifications:
Bachelors of Science Degree with a major in information systems or related field, or equivalent experience.
Three years experience managing small to medium sized business IT infrastructure and staff
Successful Attributes, Skills, Knowledge:
Articulate - express ideas and opinions clearly in a manner that is effective for the intended audience
Patient – work with field employees that have limited IT knowledge and rely heavily on their systems/applications
Time Management - utilize techniques to maximize productivity
Project Management – plan, manage and execute with the aim of accomplishing projects on schedule
Focus - focus efforts on activities that produce the greatest benefit to the company and anticipate future needs
Leadership – mentor, motivate and educate team members to ensure their success and personal development
Apply through TriGeoÂ’s career page https://trigeo.tms.hrdepartment.com/cgi-bin/a/alljobs.cgi Location: Post Falls
Compensation: Salary & Benefits dependent on experience
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