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The Human Resources Manager works closely with the Southwest/Mountain State HR Leader, Corporate and field staff, as well as Operations and Call Center leaders in Idaho, Montana, and Utah to ensure that all HR, ER and LR needs of the organization are met, accomplish established goals and develop/implement programs which result in increased employee productivity and employee retention. Specifically, this position is responsible for the administration of Corporate/Regional human resources functions including, but not limited to, labor relations (including hearing grievances), ensuring cultural alignment, salary and benefits administration, training, employee advocacy & employee relations and record keeping.
The HR Manager will report directly to the Southwest/Mountain State HR Leader with dotted line day-to-day relationship to the Area General Manager for Idaho and Montana.
There are three key attributes to this role that will help define success in HR at Frontier Communications.
You will be expected to contribute to the operations of the organization.
You will be expected to work with other leaders to identify and provide employee development opportunities, organizational development advancements, develop communications plans and lead communications meetings, and put together problem resolution programs.
Knowledge and experience in leading disparate groups through change (both major and minor) is highly valued.
Responsibilities:
Coaching employees, supervisors and managers regarding workplace issues such as job performance, career planning and employee relations, ensuring that regional consistency is maintained and company policies are applied in a non-discriminatory manner.
Managing the salary administration process including overseeing and tracking multi-state Personnel Action Forms from beginning to end, recommending salary treatment for new hires and promotions and assisting in the annual performance & merit review process.
Working with Corporate Benefits, assists employees during the annual Open Enrollment process and throughout the year to resolve on-going employee benefit issues.
Responsible for the accuracy and completeness of records/employee files.
Works closely with Corporate HRIS to ensure accuracy of employee data.
Develops training materials and conducts necessary employee training within the state and region, i.e., interviewing skills, diversity, harassment, STD/LD/FMLA/WC process, etc.
Having a working knowledge of the various regional collective bargaining agreements, the HR Manager is able to assist supervisors, as required, in the interpretation of those contracts.
Ability to work extended hours and weekends as needed; 25-40% cross-state travel may be required, including occasional over-night trips, as situation may warrant.
Excellent communication skills (both verbal & written) and demonstrated ability to influence others while developing positive relationships at all levels of the organization.
High level of energy and enthusiastic approach to job performance as well as implementation of Corporate and region goals/policies.
Ability to work independently and manage multiple priorities in fast-paced setting.
Customer focused; all employees are the internal customers of HR. It is not unusual to be involved in resolving external customer concerns.
Strong organizational skills.
Must be comfortable resolving conflicts and effective at problem solving.
Strong computer skills, including ability to work with Excel spreadsheets and Power Point.
Knowledge of the telecommunications industry is helpful.
Preferred Experience:
5 + years in a progressively responsible HR management function which includes responsibility for all areas of HR, i.e., salary and benefits administration, employee and labor relations, culture maintenance.
Background knowledge in training, EEO/AA, ADA, STD/LTD, WC, FMLA, OSHA, OFCCP, FLSA, unemployment insurance, etc.
Minimum BA degree; Human Resources or related field. Professional as certified by SHRM or equivalent experience
TO APPLY FOR THIS POSITION, PLEASE VISIT OUR WEB SITE AT WWW.FRONTIER.COM/CAREER AND REFERENCE JOB # 305426-798 Location: COUER D' ALENE
Compensation: Competitive base salary, plus bonus
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