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1
applicant
Housing Specialist - full time with benefits (Spokane)
at in Spokane (Published at 25-01-2012)
Summary: The Housing Specialist works as a team with Community Services, Family Emergency Shelter and Stepping Stones(Transitional Housing) under the direction of the Social Services Director. The Housing Specialist is responsible for providing homeless services along the housing continuum, including but not limited to: prevention services, crisis management, referrals to shelter and transitional housing, permanent supportive housing and aftercare/follow up. The Housing Specialist will work closely with landlords to build relationships and house hard to place families.
Program Duties:
1. Meets with participants requesting homeless prevention or shelter or housing services.
2. Directs participants to the appropriate program based on eligibility and suitability criteria.
3. Assists with crisis management.
4. Provides one time or short-term rental assistance for homeless prevention or placement from homelessness into housing.
5. Provides intakes for the Family Emergency Shelter or Stepping Stones.
6. Participates in the Housing Team Meeting.
7. Provides case management and advocacy.
8. Assists participants in identifying and achieving goals.
9. Works closely with landlords and housing agencies to develop a report with The Salvation Army and accept participants into housing.
10. Maintains a relationship with landlords to assist in preventing further displacement of tenants, where applicable.
11. Provides long-term or permanent supportive housing for eligible participants.
12. Teaches Life Skills classes and trainings to participants.
13. Issues write ups to participants for non-compliance, as appropriate.
14. Continues to work with participants that leave or graduate from the continuum of housing programs provided by TSA as they settle into their new housing situation.
15. Provides aftercare for the participants that leave or graduate from the continuum of housing programs provided by TSA and as outlined by the Social Services Director.
16. Follows up with participants provided services.
17. Carries out an alumni program in coordination with the Family Emergency Shelter and Stepping Stones staff.
Administrative Duties:
18. Develops and implements policies under the supervision of the Social Services Director. Develops or revises operating procedures, policies, forms and systems.
19. Works with the Social Services Director on contract compliance, fundraising including writing grants, budgeting for the programs, and participating in program audits.
20. Prepares or revises manuals and other materials describing procedures and standards. Prepares reports as required by the Social Services Director.
21. Provides customer service to the general public. Serves as a point of contact for information concerning the activities of the program and is capable of responding to all inquiries within established guidelines. May use specialized communication skills in performing these tasks.
22. Answers a multi-line phone system.
23. Enters data in a timely fashion.
24. Maintains records and files by following procedures for retention, protection, retrieval, transfer, and disposal of records.
25. Represents The Salvation Army by attending community social service provider meetings.
26. Networks with other agencies and community supports.
27. Advocates for participants.
28. Attends trainings and staff meetings.
29. Other duties as assigned.
Qualifications:
30. Must be able to make decisions based on policies and procedures manual.
31. Must be proficient in typing, organizing and filing.
32. Must have a working knowledge of budgeting.
33. Must have working knowledge of Microsoft Word, Excel, Access and Publisher.
34. Must have a working knowledge or be able to learn Lotus Notes and aptitude and ability to learn related technical skills.
35. Must be self-motivated and work with a minimum of supervision.
36. Must have the ability to empathize with and advocate for low-income and vulnerable people, and to maintain confidentiality with personal information.
37. Must have the knowledge of social services and local resources with ability to provide referral information to meet individual and family needs.
38. Must have knowledge of landlord/tenant law in Washington State.
39. Must be flexible.
40. Must have excellent interpersonal skills, with emphasis on effectively working in a team environment and with a diverse population.
41. Must have the ability to safely perform physical aspects of the job, including lifting up to 30 pounds.
42. Must be able to communicate effectively both written and orally with other staff and the Social Services Director.
43. Preferably will have (or obtain within 30 days of employment) First Aid & CPR cards and take Blood-borne Pathogens class.
44. Must have a negative TB test every two years.
45. Must be a self-starter.
46. Must have a valid Washington State Driverâs license.
47. Must be able to pass a criminal background check.
48. Bachelorâs degree or higher in social work or related field; AA/AAS degree in human services or related field with 2+ years experience working with the homeless population.
Physical Requirements:
1. Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
2. Ability to grasp, push, pull, objects such as files, file cabinet drawers, carts, doors, and reach overhead
3. Ability to operate a telephone
4. Ability to operate a desktop computer
5. Ability to access and produce information from a computer
6. Ability to understand written information
7. Ability to lift up to 50lbs on a regular basis
8. Ability to sweep, clean, shovel snow, and perform other janitorial tasks as needed
Work does require local travel to offices, residents, and other buildings. Some work is sedentary, performed in a typical office environment.
Program Duties:
1. Meets with participants requesting homeless prevention or shelter or housing services.
2. Directs participants to the appropriate program based on eligibility and suitability criteria.
3. Assists with crisis management.
4. Provides one time or short-term rental assistance for homeless prevention or placement from homelessness into housing.
5. Provides intakes for the Family Emergency Shelter or Stepping Stones.
6. Participates in the Housing Team Meeting.
7. Provides case management and advocacy.
8. Assists participants in identifying and achieving goals.
9. Works closely with landlords and housing agencies to develop a report with The Salvation Army and accept participants into housing.
10. Maintains a relationship with landlords to assist in preventing further displacement of tenants, where applicable.
11. Provides long-term or permanent supportive housing for eligible participants.
12. Teaches Life Skills classes and trainings to participants.
13. Issues write ups to participants for non-compliance, as appropriate.
14. Continues to work with participants that leave or graduate from the continuum of housing programs provided by TSA as they settle into their new housing situation.
15. Provides aftercare for the participants that leave or graduate from the continuum of housing programs provided by TSA and as outlined by the Social Services Director.
16. Follows up with participants provided services.
17. Carries out an alumni program in coordination with the Family Emergency Shelter and Stepping Stones staff.
Administrative Duties:
18. Develops and implements policies under the supervision of the Social Services Director. Develops or revises operating procedures, policies, forms and systems.
19. Works with the Social Services Director on contract compliance, fundraising including writing grants, budgeting for the programs, and participating in program audits.
20. Prepares or revises manuals and other materials describing procedures and standards. Prepares reports as required by the Social Services Director.
21. Provides customer service to the general public. Serves as a point of contact for information concerning the activities of the program and is capable of responding to all inquiries within established guidelines. May use specialized communication skills in performing these tasks.
22. Answers a multi-line phone system.
23. Enters data in a timely fashion.
24. Maintains records and files by following procedures for retention, protection, retrieval, transfer, and disposal of records.
25. Represents The Salvation Army by attending community social service provider meetings.
26. Networks with other agencies and community supports.
27. Advocates for participants.
28. Attends trainings and staff meetings.
29. Other duties as assigned.
Qualifications:
30. Must be able to make decisions based on policies and procedures manual.
31. Must be proficient in typing, organizing and filing.
32. Must have a working knowledge of budgeting.
33. Must have working knowledge of Microsoft Word, Excel, Access and Publisher.
34. Must have a working knowledge or be able to learn Lotus Notes and aptitude and ability to learn related technical skills.
35. Must be self-motivated and work with a minimum of supervision.
36. Must have the ability to empathize with and advocate for low-income and vulnerable people, and to maintain confidentiality with personal information.
37. Must have the knowledge of social services and local resources with ability to provide referral information to meet individual and family needs.
38. Must have knowledge of landlord/tenant law in Washington State.
39. Must be flexible.
40. Must have excellent interpersonal skills, with emphasis on effectively working in a team environment and with a diverse population.
41. Must have the ability to safely perform physical aspects of the job, including lifting up to 30 pounds.
42. Must be able to communicate effectively both written and orally with other staff and the Social Services Director.
43. Preferably will have (or obtain within 30 days of employment) First Aid & CPR cards and take Blood-borne Pathogens class.
44. Must have a negative TB test every two years.
45. Must be a self-starter.
46. Must have a valid Washington State Driverâs license.
47. Must be able to pass a criminal background check.
48. Bachelorâs degree or higher in social work or related field; AA/AAS degree in human services or related field with 2+ years experience working with the homeless population.
Physical Requirements:
1. Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
2. Ability to grasp, push, pull, objects such as files, file cabinet drawers, carts, doors, and reach overhead
3. Ability to operate a telephone
4. Ability to operate a desktop computer
5. Ability to access and produce information from a computer
6. Ability to understand written information
7. Ability to lift up to 50lbs on a regular basis
8. Ability to sweep, clean, shovel snow, and perform other janitorial tasks as needed
Work does require local travel to offices, residents, and other buildings. Some work is sedentary, performed in a typical office environment.
- Location: Spokane
- Compensation: $11.00 - $12.00/hour DOE
- This is at a non-profit organization.
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.
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