Spokane Jobs

This job ad has been posted over 40 days ago...

applicants

Customer Service Specialist

 Do you like to talk with customers and show them the value of what you have to offer?
 Ready to take your career in your own hands and have a future that you can build?
Description

Agency Support personnel are hired by Agents to maintain customer records and assist policyholders and prospects with questions and concerns. In the process of providing outstanding customer service and agency support, you’ll have opportunities to help people find the right coverage for their insurance needs! You’ll receive training and support as you handle a full scope of responsibilities, including customer relations, sales and marketing and agency office operations.

Although each agent has the discretion to determine your appropriate job duties and qualifications, an example of the types of duties and qualifications for the position include:

• Customer Relations
  
  
• Discuss insurance product offerings with current and potential customers
  
  
• Maintain high customer service standards to attract and retain customers
  
  
• Advise customer of claims and billing policies and procedures as needed
  
  
• Respond to inquiries, issues and complaints
  
  
• Sales and Marketing
  
  
• Coordinate agency prospecting through direct mail, company prospecting programs and Personal Insurance Reviews.
  
  
• Understand products, procedures and best practices for promoting policy growth and retention
  
  
• Maintain information in the agency’s customer database
  
  
• Agency Office Operations
  
  
• Administer office practices and procedures
  
  
• Schedule/confirm appointments for agent
  
  
• Manage agency correspondence as required
  
  
• Continue to maintain and develop knowledge of American Family products and services and support efforts to increase agent business
  Requirements
  Qualified candidates will possess:
  
  • Minimum 2 years full-time administrative and/or customer service experience
  • High school degree required; College degree preferred
  • Outstanding customer service, data entry, and people skills
  • Proficiency in MS Office (Word, Excel, Outlook)
  • Licenses in property, casualty, health and life (or these must be obtained in order to continue employment with the agency)
  • Organization, prioritization, and multi-tasking skillsDemonstrated oral and written communication skills
  • PC skills; experience with Windows-based computer applications a plus
  • Ability/desire to work in small business environment
  • Ability to learn American Family products, services, and computer systems
  • Prior insurance experience is not required
  
  • Respond to the Craig List Email to find more details!
  
  www.amfam.com
  

• Location: South Hill, Spokane


• Compensation: Hourly, Plus Extras


• Principals only. Recruiters, please don’t contact this job poster.


• Please, no phone calls about this job!


• Please do not contact job poster about other services, products or commercial interests.