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Customer Service/Inside Sales Rep Wanted (Spokane Valley)
at in Spokane Valley (Published at 31-01-2012)
Job Description
Generate new and repeat sales by providing product and technical information;
Determine customer expectations and requirements in order to recommend specific products and solutions;
Accurately process customer transactions such as quotes, orders, and returns;
Recommend alternate products based on cost, availability, or specifications;
Increase sales by means of cross-selling, up-selling, and add-on sales;
Educate customers about terminolgy, features, and benefits of products in order to improve customer satisfaction;
Monitor scheduled shipments and expedite as needed;
Fill requests for catalogs, information, or samples;
Remain current on consumer preferences;
Communicate with purchasing department any unexpected changes in demand for product;
Manage time effectively, meet personal goals set by self and supervisor, and work seamlessly with other members of the distribution team;
Present professional image at all times to customers.
Desired Skills & Experience
Believe in the customer: be professional, patient, and polite while managing their concerns;
Excellent verbal and written communication skills;
Able to prioritize workload, move in fast paced environment while managing several assignments;
Have an optimistic approach to challenges and a willingness to go the extra mile to get the job done;
Outstanding computer skills and ability to manipulate a variety of programs (Excel, Word, company database, etc);
Dedication to accuracy with an exceptional attention to detail;
A work ethic based on dedication to the company and it's mission.
Company Description
VPI Quality Windows, Inc. is a retrofit vinyl window fabricator located in Spokane, WA. Now in our 19th year, we have leveraged our expertise in window design and manufacture to become the foremost supplier of custom vinyl windows to a wide variety of important market niches.
Our Mission is to:
Measure all that we do
Think, Act, and Speak Positively
Communicate Openly, Honestly, and Respectfully
Serve our Customer Family with Integrity
Additional Information
Generate new and repeat sales by providing product and technical information;
Determine customer expectations and requirements in order to recommend specific products and solutions;
Accurately process customer transactions such as quotes, orders, and returns;
Recommend alternate products based on cost, availability, or specifications;
Increase sales by means of cross-selling, up-selling, and add-on sales;
Educate customers about terminolgy, features, and benefits of products in order to improve customer satisfaction;
Monitor scheduled shipments and expedite as needed;
Fill requests for catalogs, information, or samples;
Remain current on consumer preferences;
Communicate with purchasing department any unexpected changes in demand for product;
Manage time effectively, meet personal goals set by self and supervisor, and work seamlessly with other members of the distribution team;
Present professional image at all times to customers.
Desired Skills & Experience
Believe in the customer: be professional, patient, and polite while managing their concerns;
Excellent verbal and written communication skills;
Able to prioritize workload, move in fast paced environment while managing several assignments;
Have an optimistic approach to challenges and a willingness to go the extra mile to get the job done;
Outstanding computer skills and ability to manipulate a variety of programs (Excel, Word, company database, etc);
Dedication to accuracy with an exceptional attention to detail;
A work ethic based on dedication to the company and it's mission.
Company Description
VPI Quality Windows, Inc. is a retrofit vinyl window fabricator located in Spokane, WA. Now in our 19th year, we have leveraged our expertise in window design and manufacture to become the foremost supplier of custom vinyl windows to a wide variety of important market niches.
Our Mission is to:
Measure all that we do
Think, Act, and Speak Positively
Communicate Openly, Honestly, and Respectfully
Serve our Customer Family with Integrity
Additional Information
- Location: Spokane Valley
- Compensation: $12-$13 per hour to start
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.
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