This job ad has been posted over 40 days ago...
0
applicants
Hospitality Services Associate (The Spokane Club)
at in Spokane (Published at 03-02-2012)
The Hospitality Services Associate provides an exceptionally high level of services to members and guests by ensuring that their needs are met and exceeded in a professional, genuine, and vibrant manner.
Shifts are Friday and Saturday 7 am to 3 pm. 16 hours per week.
Essential Functions Include
1. Warmly and sincerely greet members and guests, anticipate their needs, and assist them with their requests.
2. Register members and guests and assign room; take personal responsibility to see that special requests are fulfilled.
3. Perform bell person/concierge duties at check-in and check-out.
4. Ensure phone calls are redirected correctly and efficiently using professional and proper telephone etiquette..
5. Maintain reservations in Excel spreadsheet database format.
6. Disseminate Club-related information correctly, professionally and enthusiastically.
7. Assist in pre-registration and blocking rooms for registration.
8. Thoroughly understand and follow proper credit, cash-checking and cash handling policies and procedures.
9. Understand and monitor room status information.
10. Know room locations, type of rooms available and room rates.
11. Coordinate room status update by notifying housekeeping of all check-outs, late check-outs, early-ins, special requests.
12. Manage room keys.
13. Operate front office equipment.
14. Process member/guest check-outs; follow up with guests after their stay.
15. Post and file all charges to members' and other accounts.
16. Follow procedures for issuing and closing safe deposit boxes.
17. Process mail, packages and messages.
18. Know of daily activities and meetings taking place in the Club in order to assist members and guests.
19. Coordinate guestroom maintenance work with engineering; follow up to ensure work is completed.
20. Resolves guest problems quickly, efficiently, and courteously.
21. Report unusual occurrences or requests to the Clubhouse Director.
22. Know all safety and emergency procedures and accident prevention policies and procedures.
23. Maintain the cleanliness and neatness of the front desk area, the lobby, and the parlor areas.
24. Work closely with all departments to ensure smooth operations and timely communication.
25. Responsible that the daily Hotsheet information is correct and emailed in a timely manner
26. Other duties as assigned.
Qualifications
Ability to think and act quickly, problem solve, and perform effectively under pressure while maintaining a professional, helpful, and poised demeanor.
Professional, neat appearance at all times.
Flair for taking pride in your work
Customer-service orientation to create an atmosphere of genuine care, well being, and the comfort of members and guests.
Can-do, pro-active attitude; vibrant and engaging personality a plus.
High School diploma or equivalent; minimum age 18.
Previous guest services experience helpful but not required.
PC software programs (MS Word, Excel), basic typing skills, reservation systems knowledge helpful but will train the right person.
Ability to communicate effectively and clearly in English both oral and written form.
Excellent phone etiquette skills.
Basic math skills including the ability to make change.
The ability to pass a criminal background and a credit check.
Evidence of the practice of a high level of confidentiality and a high degree of integrity.
Ability to meet the physical demands of the position.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to stand for long periods of time (up to 5 hours); walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell. The employee must occasionally lift and/or move up to 50 pounds of unbalanced weight such as luggage handling. Ability to navigate stairs and 5 blocks in a timely manner for mail handling. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate.
TO APPLY
Download application from www.spokaneclub.org; submit with resume to Human Resources via email or fax to 509.838.1367.
Shifts are Friday and Saturday 7 am to 3 pm. 16 hours per week.
Essential Functions Include
1. Warmly and sincerely greet members and guests, anticipate their needs, and assist them with their requests.
2. Register members and guests and assign room; take personal responsibility to see that special requests are fulfilled.
3. Perform bell person/concierge duties at check-in and check-out.
4. Ensure phone calls are redirected correctly and efficiently using professional and proper telephone etiquette..
5. Maintain reservations in Excel spreadsheet database format.
6. Disseminate Club-related information correctly, professionally and enthusiastically.
7. Assist in pre-registration and blocking rooms for registration.
8. Thoroughly understand and follow proper credit, cash-checking and cash handling policies and procedures.
9. Understand and monitor room status information.
10. Know room locations, type of rooms available and room rates.
11. Coordinate room status update by notifying housekeeping of all check-outs, late check-outs, early-ins, special requests.
12. Manage room keys.
13. Operate front office equipment.
14. Process member/guest check-outs; follow up with guests after their stay.
15. Post and file all charges to members' and other accounts.
16. Follow procedures for issuing and closing safe deposit boxes.
17. Process mail, packages and messages.
18. Know of daily activities and meetings taking place in the Club in order to assist members and guests.
19. Coordinate guestroom maintenance work with engineering; follow up to ensure work is completed.
20. Resolves guest problems quickly, efficiently, and courteously.
21. Report unusual occurrences or requests to the Clubhouse Director.
22. Know all safety and emergency procedures and accident prevention policies and procedures.
23. Maintain the cleanliness and neatness of the front desk area, the lobby, and the parlor areas.
24. Work closely with all departments to ensure smooth operations and timely communication.
25. Responsible that the daily Hotsheet information is correct and emailed in a timely manner
26. Other duties as assigned.
Qualifications
Ability to think and act quickly, problem solve, and perform effectively under pressure while maintaining a professional, helpful, and poised demeanor.
Professional, neat appearance at all times.
Flair for taking pride in your work
Customer-service orientation to create an atmosphere of genuine care, well being, and the comfort of members and guests.
Can-do, pro-active attitude; vibrant and engaging personality a plus.
High School diploma or equivalent; minimum age 18.
Previous guest services experience helpful but not required.
PC software programs (MS Word, Excel), basic typing skills, reservation systems knowledge helpful but will train the right person.
Ability to communicate effectively and clearly in English both oral and written form.
Excellent phone etiquette skills.
Basic math skills including the ability to make change.
The ability to pass a criminal background and a credit check.
Evidence of the practice of a high level of confidentiality and a high degree of integrity.
Ability to meet the physical demands of the position.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to stand for long periods of time (up to 5 hours); walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell. The employee must occasionally lift and/or move up to 50 pounds of unbalanced weight such as luggage handling. Ability to navigate stairs and 5 blocks in a timely manner for mail handling. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate.
TO APPLY
Download application from www.spokaneclub.org; submit with resume to Human Resources via email or fax to 509.838.1367.
- Location: The Spokane Club
- Compensation: hourly, DOE/DOQ
- This is a part-time job.
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.
Recent jobs at
-
23 May
Outside Sales (Spokane area)
-
23 May
Electronics Retail Sales (Spokane)
-
23 May
THE BILLION DOLLAR INDUSTRY (Spokane)
-
23 May
New restaurant hiring kitchen positions (Downtown)
-
23 May
Customer Service Representative (Spokane )