Spokane Jobs

This job ad has been posted over 40 days ago...

applicants

Insight is a leading IT solution provider of IT products and services. Insight offers over 200,000 brand-name IT products from leading manufacturers, such as HP, IBM, Intel, Cisco, Microsoft and more. Insight’s comprehensive services offering assists customers with implementation and integration of the latest IT solutions organization-wide. Small and Medium Business (SMB), Enterprise customers and government and education customers can turn to one partner for hardware, software, peripheral, service and solution needs. Insight is an Equal Opportunity Employer M/F/D/V. BASIC FUNCTION OF JOB
The Inside Software Solutions Representative drives incremental sales and provides superior service to clients and field sales representatives. Incumbents manage all aspects of the client relationship to ensure satisfaction and growth. The Inside Software Solutions Representative gathers and builds upon account information to leverage sales, generate additional sales and improve upon the business relationship.


WORK PERFORMED
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Essential Functions of the Job:

* Service accounts thoroughly by processing orders and quotes, answering inquiries regarding products, pricing, availability, credit, and volume licensing questions via phone or email.
* Work closely with field sales counterparts to develop assigned accounts and proactively contact clients within the team selling model.
* Ensure overall client satisfaction by monitoring all activity for designated accounts, including phone reports, sales order queues, etc.
* Research and propose functional software solutions to clients and promote the sale of additional products.
* Proactively provide clients renewal and TBI notifications and pricing.
* Attend client presentations, as required.
* Adhere to individual, team, and department quotas and service level agreements.
* Be the subject matter expert on client-specific licensing agreements.
* Work with clients proactively to activate Software Assurance (SA) benefits.
* Interact with other departments to resolve client issues, as needed.
* Develop and cultivate a strong working/selling relationship with internal operations teams and business partner managers.
* Maintain a strong relationship with vendor partners and play a role in vendor days, going after additional market-share with existing and new clients.
* Be aware of opportunities in the pipeline and out, and provide updates on pipeline opportunities to management and sales partners.
* Provide back-up coverage for other designated accounts within specified region, as requested.
* Assist with the web tool set up process.
* Maintain and update client information in the Customer Account Profile, as needed.
* Become familiar with, and adhere to, Company guidelines regarding, but not limited to, discount pricing, billing, etc.
* Attend Company, vendor, and publisher trainings and webinars, as required.
* Regular, predictable attendance is an essential function of the job, as well as being available to stay late as needed with month/quarter end sales activities.
* Additional duties as assigned.

MINIMUM REQUIREMENTS
Education and/or Experience College education and/or two+ years customer service experience required, as well as previous Insight experience a must. Must be able to clearly articulate Return on Investment (ROI) to clients and prospects to sell value versus price. Knowledge in quoting and ordering required. Must have a working knowledge of Insights vision and software asset management strategy.


KNOWLEDGE, SKILLS AND ABILITIES Strong communication (verbal and written), organization, and time management skills required. Solid problem solving and consultative skills a must. Must be self driven, motivated and results-oriented. Able to build relationships and quickly develop trust with clients, as well as internal personnel, needed. Must be able to solve problems thoroughly and work well under pressure. Must be able to adhere to tight service level agreements (SLAs) and be able to multi-task effectively. Able to work with minimum supervision required. Effective use of PC including Microsoft Office required.


PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; talk or hear.
* Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
* Must be able to work on the phone for extended periods of time.
* Light to moderate lifting is required.


WORKING CONDITIONS
The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Moderate noise (i.e., business office with computers, phone and printers, light traffic).
* Ability to work in a confined space.
* Ability to sit at a computer terminal for an extended period of time.
Insight is an equal opportunity employer (EOE). M/F/D/V

• Location: Spokane


• Compensation: start from $17.00/hr


• Principals only. Recruiters, please don’t contact this job poster.


• Please, no phone calls about this job!


• Please do not contact job poster about other services, products or commercial interests.