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Front Desk Agent Lead (Cheney Wa)
at in Cheney (Published at 14-02-2012)
The Holiday Inn Express in Cheney is in search of a lead front desk agent 32-40 hours per week. The front office lead must possess strong communication skills, good organization, exemplary customer service skills and demonstrate outstanding leadership.
Duties:
Assist FOM to cover in their absence
Provide training to front desk agents in conjunction with the FOM
Promote hotel facilities and services
Actively participate in the selling process
Operate phone system
Make guest reservations
Check guests in and out
Perform accounting duties
Post items to guest rooms
Prepare shift cash drop
Process all corrections and adjustments as required
Resolve charge disputes
Report all pertinent information to oncoming shifts & the FOM
Verify cash drawer
Promote 100% guest satisfaction throughout the hotel
Act as the MOD when management is not present
Become familiar with the areas activities and attractions
Other duties as assigned
Minimum Requirements:
Applicant must have a high school diploma and one year of previous front desk experience at a hotel.
Special Notes: Applicants for this position will be required to work the majority of their shifts during the hours of 3:00pm to 11:00pm five days per week. They must be available to work nights, weekends and holidays. This position requires long hours standing.
Applicants should apply in person at 111 W Betz Rd Cheney Washington. All applications must be received no later than 5:00pm on 2/21/2012. Applicants who do not meet the minimum requirements will not be considered for this opening. No phone calls please.
Duties:
Assist FOM to cover in their absence
Provide training to front desk agents in conjunction with the FOM
Promote hotel facilities and services
Actively participate in the selling process
Operate phone system
Make guest reservations
Check guests in and out
Perform accounting duties
Post items to guest rooms
Prepare shift cash drop
Process all corrections and adjustments as required
Resolve charge disputes
Report all pertinent information to oncoming shifts & the FOM
Verify cash drawer
Promote 100% guest satisfaction throughout the hotel
Act as the MOD when management is not present
Become familiar with the areas activities and attractions
Other duties as assigned
Minimum Requirements:
Applicant must have a high school diploma and one year of previous front desk experience at a hotel.
Special Notes: Applicants for this position will be required to work the majority of their shifts during the hours of 3:00pm to 11:00pm five days per week. They must be available to work nights, weekends and holidays. This position requires long hours standing.
Applicants should apply in person at 111 W Betz Rd Cheney Washington. All applications must be received no later than 5:00pm on 2/21/2012. Applicants who do not meet the minimum requirements will not be considered for this opening. No phone calls please.
- Location: Cheney Wa
- Compensation: $10.00-$11.00 per hour DOE plus benefits
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.
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