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This job ad has been posted over 40 days ago...

35

applicants

Responsible for enterprise client hardware and software support. Provide timely status updates to clients and Client Services Site Manager. New hire helpdesk associates are compensated from $15.00 to $20.00 an hour, depending on skill sets.
Job Specifications:

• Replacement and Installation of new computer hardware.
• Answer calls, log and track customer requests using a problem-tracking tool (cSupport). As appropriate, escalate problems to 1st and 2nd level support teams.

• Document detailed steps completed during problem resolution for future problem reproduction and resolution.

Responsibilities and Accountabilities:
• Customer service experience
• Strong interpersonal communication skills, both written and spoken

• Excellent team player

Skill sets/Expertise
• Windows 2003/XP
• MS Office

• MS Exchange Location: Spokane

Compensation: $15.00 to $20.00 an hour
Principals only. Recruiters, please don’t contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.

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Published at 01-10-2009
Viewed: 888 times