Spokane Jobs

[full-time] Technical Support Assistant Required (spokane ) at

2010-07-26 09:42:21

Location: Spokane
Description:

Job Specifications:
As a Technical Support Assistant you will be responsible for the installation, support and configuration of workstation hardware and software, server hardware and software as well as all networking equipment.
Qualifications: – Grade 12 and completion of a Diploma in a computer related field of study is preferred – 1 years of technical support experience – Extensive familiarity with Microsoft Word, Excel and Powerpoint is a must
Working in a well ventilated office environment.

Location: spokane Compensation: $16 per hour Principals only. Recruiters, please don’t contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests.

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[full-time] Windows Systems Administrator (Spokane) at

2010-07-26 09:41:16

Location: Spokane
Description:

Expeditors’ Windows Systems Administration department is looking to fill a technical support position to work full time. Our remote data center, located in Spokane, is seeking qualified, highly motivated candidates for the position of Windows Systems Administrator.
Role:
The Windows Systems Administrator works in a fast paced team environment providing escalated support for over 200+ branch offices worldwide. The ideal candidate must be a self-starter possessing sound judgment, strong problem solving skills and be able to communicate effectively with a broad range of audiences. Must be available to work full time.
Major Duties and Responsibilities:
Answer calls and emails from branches and internal customers regarding problems related to Windows Systems and services at Expeditors
Perform data backups and restores on all servers in the Spokane data center
Following, creating, editing and revising technical documentation for issue resolution and/or escalation
Communicate ideas and solutions to Management
Monitor the helpdesk on a regular basis and acknowledge or assign tickets as necessary
Complete various projects as necessary
Administrative duties and maintenance are also a critical part of this position. This position works closely with a variety of people, ranging from branch IS support personnel, to the IS Products Managers, and Development. This position is customer service oriented and requires exceptional phone skills.
Experience and Education:
2+ years supporting the Windows Operating System environment
Strong understanding of Remote Windows Administration
Strong understanding of Active Directory
VB Script, PowerShell, Command line scripting a major plus
Possess a strong sense of customer service
Ability to identify trends between issues and create solutions to solve complicated problems
Ability to work independently and in a team environment
Ability to receive constructive feedback on a regular basis
Ability to handle daily tasks and projects independently
Strong problem solving skills and follow-up skills
Ability to work effectively across all levels of development, support, and peers
Strong written and verbal communication skills
Organizational skills to handle multiple tasks to completion simultaneously
Please apply online at: http://domino.expeditors.com/expd/Careers.nsf/722765ff1caaa66b882569c800790531/67a2f8f6772d875c882577370081b9fa?OpenDocument Location: Spokane Compensation: DOE
Principals only. Recruiters, please don’t contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.

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[part-time] Technical Support Representative: Part-Time (Downtown Spokane) at

2010-07-22 13:41:05

Location: Spokane
Description:

Imprezzio is seeking technical support representatives to provide Tier 1 level phone support for our hosted software applications while providing callers with a superior customer service experience.
Our ideal candidate is a creative and self-motivated support representative with at least 2 years of recent phone-based customer service background. Problem-solving experience is highly desirable and will be given preference for consideration. Attention to detail, troubleshooting and effective communication are also critical.
Applicant responsibilities will include: – Handling incoming customer service/support inquiries by phone – Guiding customers to understand software usage while diagnosing custom application issues – Research and technical problem resolution – Communicating with support team members, sales team members, and supervisors – Logging all support requests and replies into a ticketing system – Participating in software training as needed – Rotating through other service/support positions as needed
Experience Required: – Must be both patient and courteous – Prior Technical Support experience by phone – Experience with customer computer application troubleshooting – Familiarity with Microsoft Office applications for internal use – Trouble ticket software usage
Special consideration will be given for the following experience: – Long term phone-based customer service experience – Call center experience – Experience with Kayako SupportSuite
This position will not include operating system support, other application support, or any hardware support, however all additional skillsets are welcome and will be reviewed for future positions.
This is a part time position with the possibility to move into full time in the future. Please see compensation information below.
Imprezzio is a small and rapidly-growing company located in Spokane, Washington. We offer a work environment dedicated to creativity, flow, problem-solving and customer service. We need new long-term members for our team, and will consider only individual applicants who are interested in direct employment. We will not respond to requests from: outsourcing companies, 1099 contractors, recruiters, staffing services, or moonlighters. Thank you.

Location: Downtown Spokane Compensation: $10-$11/hr This is a part-time job. Principals only. Recruiters, please don’t contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests.

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[full-time] IT Ops Support Analyst I (Spokane) at

2010-07-22 13:41:02

Location: Spokane
Description:

IT Ops Support Analyst I – Full Time Temporary Position
8/2/10-12/31/12 (approximately 29 months)
PLEASE SEND RESUME IN WORD FOMAT TO gregg.sprague@na.manpower.com
NO DROP INS OR PHONE CALLS PLEASE
Responsibilities: Researches, designs, develops operates and maintains support services for existing and new business applications and/or information systems solutions through integration of technical and business requirements per standard IT process methodology (such as ITIL and ITSM). Includes identification, development and prioritization of support services according to business criticality.
Applications and information systems solutions include both 3rd party software and internally developed applications and infrastructure.
Responsibilities include, but are not limited to, analysis of business requirements, configuration of 3rd party software implementation of infrastructure solutions, creation of documentation, testing and maintenance of applications, and support and maintenance of infrastructure and information systems.
Works within the Information Technology function, obtaining resources and working in support of objectives and strategies. Participates in architecture reviews to ensure that solutions comply with standards and uses approved technologies. Typical customers are end users and various functional areas such as Supply Chain, Research and Development, Marketing, Finance, a business, or the company.
Entry: Applies basic foundation of a functionÂ’s principles, theories and concepts to assignments of limited scope. Utilizes professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Exercises independent judgment within defined parameters. Develops expertise and practical knowledge of applications within business environment. Acts as a team member by providing information, analysis and recommendations in support of team efforts.
BachelorÂ’s degree in Management Information Systems / Computer Science or equivalent
experience and a minimum of 0-2 years of related experience. May include highly experienced individuals performing entry-level equivalent work who are non-degreed or degreed in an unrelated field. Understanding and working knowledge of infrastructure environments (e.g. operating system, security, network, voice, end user and server related applications). Understanding and working knowledge of business IT applications (e.g. supply chain, customer relationship mgmt, HR, finance). Experience with monitoring and reacting to system events and end user / business requests. Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.
PLEASE SEND RESUME IN WORD FOMAT TO gregg.sprague@na.manpower.com
NO DROP INS OR PHONE CALLS PLEASE Location: Spokane Compensation: $14.40 per hour
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[full-time] IT Operations Manager (Post Falls, ID) at

2010-07-22 13:38:53

Location: Post Falls
Description:

Summary
Use your IT administration and trouble-shooting skills to manage and maintain Citrix and VMware servers, and support the users relying on these systems. With a highly distributed sales force, relying heavily on this infrastructure, this position is on the front lines of internal operations support with responsibility for business critical infrastructure.
You’ll join and manage a small team of IT professionals that ensure the integrity and availability of these systems, provide training to new employees on the use of these systems and business applications, and support existing employees with their day to day business productivity questions and issues. Common trouble-shooting and support tasks include questions regarding the SalesLogix CRM system, Exchange/Outlook, Citrix Desktop, VoIP, remote network and related ISP connectivity and performance.
The IT Operations team also assists in the design, configuration, maintenance and management of several VMware labs utilized by various departments including: Sales, Support, Training, Quality Assurance and Engineering.
This team is also responsible for the manufacturing and quality control of TriGeo’s line of network security appliances. Equipment receiving, inventory management, system imaging, quality assurance, order management, customer interaction and shipment processing are all attributes of this aspect of the team’s responsibilities.
Periodic assignments include assisting with product testing, conducting Proof of Concept product evaluations and the generation of findings/recommendations reports, writing scripts and tools to automate processes and documenting department procedures.
Your hands-on IT experience and management skills are vital in this “player-coach” role where youÂ’ll be expected to lead by example.
Responsibilities
Â• Team Management
Â• Network Management
Â• Server Management
Â• Trouble-Shooting
Â• Internal Support
Â• Desktop/Notebook Deployment
Â• Communications administration
Â• Department/Process Improvement and Documentation
Experience & Education Requirements
Â• Bachelors of Science Degree with a major in information systems or related field, or equivalent experience.
Â• Three years experience managing small to medium sized business IT infrastructure and staff
Successful Attributes, Skills, Knowledge:
Â• Articulate – express ideas and opinions clearly in a manner that is effective for the intended audience
Â• Patient Â– work with field employees that have limited IT knowledge and rely heavily on their systems/applications
Â• Time Management – utilize techniques to maximize productivity
Â• Project Management Â– plan, manage and execute with the aim of accomplishing projects on schedule
Â• Focus – focus efforts on activities that produce the greatest benefit to the company and anticipate future needs
Â• Leadership Â– mentor, motivate and educate team members to ensure their success and personal development
Experience with the following are preferred:
Â• Windows Server 2003/2008
Â• Linux
Â• Citrix Gateway
Â• Citrix ZenApp
Â• VMware ESX, ESXi, vSphere
Â• Microsoft Exchange 2007/2010
Â• Windows XP, Vista, and 7 Operating Systems
Â• TCP/IP Networking (including VLANs, QoS, IP Addressing)
Â• DNS and DHCP Server Management
Â• Microsoft Suite (Outlook, Word, Excel, Visio and PowerPoint)
Â• CRM
Â• SalesLogix CRM
Â• MS SQL Server (2000, 2005, 2008) database administration
TO APPLY FOR THIS POSITION FOLLOW THIS LINK TO APPLY ONLINE: https://trigeo.tms.hrdepartment.com/cgi-bin/a/highlightjob.cgi?jobid=45&lcid=en-US
PLEASE NO EMAILS OR PHONE CALLS. RESUMES SUBMITTED OUTSIDE THE ONLINE APPLICATION PROCESS WILL NOT BE CONSIDERED Location: Post Falls, ID Compensation: DOE
Principals only. Recruiters, please don’t contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.

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[full-time] Network Security Engineer - Technical Support (Post Falls, ID) at

2010-07-22 13:38:46

Location: Post Falls
Description:

Are you eager to put your Network Security skills to work? Here at TriGeo, we have hand-selected our team for its expertise and commitment to TriGeo’s common vision. With the help of talented individuals, TriGeo will lead the network security market to a more sophisticated level. Our employees utilize their experiences to strategically influence the company. TriGeo’s entrepreneurial spirit and commitment to its employees provides a rewarding and challenging work environment. TriGeo hires innovative individuals that strive for professional excellence.
Job Summary
Provide technical support, configuration, and troubleshooting assistance via telephone, email, and remote session for the TriGeo security appliance Security Information Manager. Resolve customer issues as they pertain to the TriGeo Security Appliance. Assist in the deployment of new TriGeo Security appliances. Maintain knowledge, TriGeo products, security industry software, hardware security technology and applications.
Responsibility, Authority and Essential Duties:
Â• Provide security-centric technical support to customers using the TriGeo Security Information Manager via phone, email and remote session.
Â• Interact with customers (Network Administrators, System Administrators, Security Officer) responsible for LAN/WAN security.
Â• Assist customers with their preparation for Security Compliance (SOX, GLBA, HIPPA, and PCI) Audits.
Â• Manage and work an open ticket backlog in CRM using established guidelines.
Â• Exceed quality standards (Communication Frequency, Resolution Effectiveness, and Speed to Resolution).
Â• Perform day to day administration duties related to time, task and backlog management.
Â• Maintain professional demeanor.
Â• Effectively communicate technical information to non-technical customers.
Â• Adhere to pre-established escalation guidelines.
Â• Coordinate the resolution of technical issues with Advanced Support Team.
Â• Contribute to the TriGeo Knowledgebase (author and edit knowledge base articles).
Â• Maintain working lab systems
Â• Other related duties as appropriate and required by your supervisor
Â• This position does not have supervisory responsibilities
Preferred Qualifications:
Â• Education: BachelorÂ’s degree in Computer Science or equivalent work experience
Â• Experience: o Minimum 2 years supporting and administering network devices and systems including: routers, firewalls, switches, or wireless access points. o Experience administering Windows, Linux, and/or UNIX servers preferably in a multi-site network. o Proficiency in network trouble shooting, diagnostic root cause analysis. o Solid background in Active Directory and Directory Services. Experience administering common network services like DNS, Web Servers (IIS, Apache), FTP Servers, Email Servers, and Database
Systems Administration is desirable.
o Advanced troubleshooting experience (PC hardware/software).
o Experience analyzing security related problems, projects and tools
o Strong background with the Microsoft Windows platform (XP, Vista, Win7, Windows Server (2000 Â– 2008 etc.).
o Knowledge and experience with Linux/Unix operating systems.
o Solid understanding of networking protocols TCPIP, SMTP, FTP, HTTP, SNMP, Syslog, SSH etc.
o A Background in Network Administration / System Administration including experience with installation, service and administration of a medium to large multi-server network.
o Solid background in Windows Administration, and Windows Security Administration including logging.
o Experience supporting mission critical hardware and applications. Experience in the banking, healthcare industry helpful.
o A strong awareness of information security best practices including experience with SOX, HIPPA, GLBA, PCI, IDS, IPS, Proxies, Anti-Malware, Content Filtering, Vulnerability.
o Experience in a 24/7/365 work schedule environment
Desired Experience:
Â• The ideal candidate will have work experience in a regulated industry with experience working with auditors to ensure compliance with one or more regulatory standards such as PCI, GLBA, SOX, FERC, HIPPA, etc. The ideal candidate will have been a Network Administrator or System Administrator with extensive multiple platform environment.
Â• Demonstrated proficiency with security as it relates to several of the following: o Common regulatory requirements, including SOX, PCI, HIPAA, GLBA o Intrusion Detection o Anti-virus o Privacy o Microsoft Windows o Linux, Unix o Network technologies (firewalls, routers, switches) o Security tools and technologies o Penetration Testing and vulnerability assessment-Network, Host, Applications o Firewall, VPN, IDS and related network security design and implementation
Â• Strong endpoint security experience, including network design, implementation, and management
Â• Desired security network, and systems related professional certifications are a plus such as Security+, Network+, CEH, CISSP, CCNA, CCNP, MCSE, etc.
Skills
Â• Language Skills – Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, technical documents, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Â• Reasoning Ability – Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Â• Must speak, read and write English fluently
Â• Must type at least 40 words per minute
Â• Excellent verbal communication skills
Â• Outstanding phone demeanor
Â• Detailed-oriented
Â• Team Player but also highly self-sufficient and self-motivated
TO APPLY FOR THIS JOB FOLLOW THE LINK TO APPLY ONLINE: https://trigeo.tms.hrdepartment.com/cgi-bin/a/highlightjob.cgi?jobid=30&lcid=en-US
PLEASE DO NOT EMAIL YOUR RESUME. NO PHONE CALLS. RESUMES/APPLICATIONS RECEIVED OUTSIDE OF THE ONLINE APPLICATION PORTAL WILL NOT BE CONSIDERED Location: Post Falls, ID Compensation: DOE
Principals only. Recruiters, please don’t contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.

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[full-time] Network Support Engineer II - UNIX - (MS125412) (Liberty Lake) at

2010-07-21 10:35:08

Location: Liberty Lake
Description:

F5 is the world leader in Application Delivery Networking. We provide solutions that make sure business applications are always secure, fast, and available. Over 16,000 organizations worldwide trust F5 to keep their applications running.

Our Employees Are valued and empowered, collaborative and team oriented, innovative in their approach and passionate about their work. They are reliable, trustworthy and open with a high level of integrity. They value diversity, are inclusive and are committed to a global mindset. Position Summary The Network Support Engineer II (NSE) provides remote technical assistance on F5 products to internal and external customers and F5 partners. NSE IIÂ’s handle multiple active cases of diverse scope where analysis of data requires evaluation of identifiable factors, and provide daily customer communication via phone and email. Networks with senior internal and external personnel in own area of expertise. Work hours are scheduled shifts corresponding to forecasted customer activity. NSE IIÂ’s exhibit strong competence utilizing a number of troubleshooting tools, facilities and equipment in the course of providing resolutions to cases. NSE IIÂ’s provide good communication to our customers, and accept ownership of issues until a resolution is delivered, providing high customer satisfaction. Responsibilities Provides Level 1 and Level 2 technical support to troubleshoot and resolve hardware and software issues on F5 devices Proactively and effectively communicates status, plan-of-action, and resolution of issues Provides F5 customers and partners with a consistently high-quality support experience Participates in on-going training with F5 products and related technologies Maintains high schedule adherence (work hours and on-phone time) Effectively manages case escalations to tier 3 (Engineering Services) while maintaining customer communication Manages multiple cases and prioritizes based upon customer and business needs Follows standards-based processes defined in F5Â’s Quality Management System (QMS) Performs additional projects as required

Qualifications Minimum 3-4 years experience in a technical support role, working with relevant technologies Support experience with corporate customers in production environments preferred BA/BS degree or equivalent experience preferred Hands on technical experience with and very knowledgeable on LAN/WAN operations, Network protocols, UNIX or Linux Operating systems, and/or networking hardware required. Intermediate understanding of TCP/IP protocols and the OSI model Proficient with Windows OS VLAN Â– setup and implementation. Knowledge of DNS protocol/BIND Able to work with moderate supervision Proven track record in a team environment Experience with NetApp/EMC and other data storage systems preferred (for Data Solutions focus) Experience with WAN optimization applications a plus (for WANOpt focus) Experience with Clarify preferred Analytical thinker with strong attention to detail Must be able to read, write and speak English fluently, including technical concepts and terminology. Multiple language skills a plus. Must be able to relay technical information to customers with varying skill levels
Physical Demands and Work Environment
Duties are performed in an office environment while sitting at a desk or computer table. Ability to utilize a computer keyboard. Communicate on the telephone via headset. Ability to read material on computer monitor
Benefits:We provide competitive salaries, a world class benefits package, including 100% of the premium for employee medical, dental and vision insurance, highly subsidized premiums for dependent coverage, 401K match, employees stock purchase plan, 18 days paid time off within the 1st year and 8 paid holidays, life insurance, short & long term disability insurance, tuition reimbursement, and much more.
For consideration, please apply online www.f5.com/about/careers F5 Networks, Inc. is an equal opportunity employer and strongly supports diversity in the workplace.

Location: Liberty Lake Compensation: Competitive salary & excellent benefits Principals only. Recruiters, please don’t contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests.

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[full-time] Tech Support Engineer- Level II (Spokane) at

2010-07-20 08:22:52

Location: Spokane
Description:

A Level II Experienced Network Technician

Cycrest Systems, Inc., Spokane’s top customer driven, computer service company continues to expand and has openings for experienced,energetic local field service technicians . Must be outgoing with GREAT communication & A+ customer service skills.

Should be a positive team player, energetic, accountable and organized.

Would prefer someone that has lived in the Spokane area for at least a year or someone that has lived here before and wants to move back.

Must have dependable automobile, valid driver’s license and current vehicle insurance. We offer mileage reimbursement and free parking.

Must have on the job experience with current Workstation and Server software (ie Server 2003, 2008, virtual servers; Windows XP, Vista, 7). **

Certifications a plus.

Salary DOE. Medical, Dental, 401K, and Gym Reimbursement Benefits after 90 days.

Please send resumes to Jobs@cycrest.com, or Apply in person with resume and references Mon – Fri 9-4 at 427 W. Sinto Ave. Ste 100, Spokane, WA .

Location: Spokane Compensation: DOE Principals only. Recruiters, please don’t contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests.

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[full-time] Service Desk Tech Wanted (spokane) at

2010-07-20 08:22:46

Location: Spokane
Description:

This qualified person will provide advance on site technical support ranging from software configuration and installation to complex hardware problem resolution. An experience with widely used concepts, practices, and procedures involved in running a News or TV Station is strongly preferred.
Qualifications: – Minimum of 6 to 12 months experience configuring and installing computer software and hardware in a network environment and customer end user support, preferred – Six to twelve months demonstrated experience in help desk support in lead and/or management position
We will offer you a professional and challenging work environment, competitive wages and full benefits package.

Location: spokane Compensation: $14/hr Principals only. Recruiters, please don’t contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests.

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[full-time] Cisco Routing Specialist (Coeur d' Alene) at

2010-07-20 08:22:00

Location: Other
Description:

We are seeking candidates with the following skills for our North Idaho client to start ASAP. Must have solid understanding of networking and pcÂ’s & be able to communicate technical requirements and directions to individuals of varying technical expertise and have the ability to translate customers perception to technical issue. Must have experience with LAN to LAN IPSEC VPN creation and troubleshooting, actual equipment being worked on: Cisco ASA-5540, Cisco ASA-5580, Cisco 6509, Cisco 7609. Position is FT, Mon-Friday hrs. vary from 6am-4pm and salary is $15 an hr. For immediate consideration please call 208-664-7931 or email resume to dixie@provisional.com. Location: Coeur d’ Alene Compensation: $15.00
Principals only. Recruiters, please don’t contact this job poster.
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